Terms and Conditions crow99 — Complete Platform Usage Guide

01 Acceptance of Terms

These Terms and Conditions ("Terms") govern the use of the website, mobile application, and all services provided by crow99 (collectively referred to as the "Platform"). By accessing or using this Platform in any way — including browsing the website, registering an account, making a deposit, or playing any game — you are deemed to have read, understood, and fully agreed to be bound by these Terms.

If you disagree with any part of these Terms, please stop using the Platform immediately. crow99 reserves the right to amend these Terms at any time by providing reasonable notice to users via the Platform.

02 Account Eligibility & Registration

To register and use crow99's services, you must meet all of the following eligibility requirements at all times:

• Aged 18 years and above on the date of registration and throughout the entire period of platform use.
• Be an individual with full legal capacity to enter into a binding agreement under the laws applicable in your country or region of residence.
• Not prohibited by any law, regulation, or policy of your country of residence from using online gambling services.
• Register only one (1) account per individual — multiple accounts for the same person are strictly prohibited.

Registration Information

Upon registration, you are required to provide truthful, accurate, current, and complete information as requested. You are solely responsible for keeping your account information up to date should any changes occur. crow99 reserves the right to request identity verification (KYC) documents at any time to confirm the accuracy of the information provided.

Account Security

You are solely responsible for keeping your account password confidential. Do not share your login credentials with anyone. crow99 will not be held liable for any losses arising from unauthorised use of your account due to your own negligence in safeguarding your login information.

If you suspect your account has been compromised or accessed without authorisation, contact the crow99 support team immediately via live chat within the platform.

03 Deposits and Withdrawals

Deposit

Crow99 accepts deposits via a wide range of local Malaysian payment methods including FPX, Touch 'n Go eWallet, GrabPay, Boost, MAE, and all major Malaysian commercial banks. The minimum deposit is RM10 per transaction. All deposits are processed in real time.

• Deposits must be made using an account or wallet registered in your own name.
• Crow99 does not accept third-party deposits on your behalf.
• All deposit currencies will be converted to the platform currency using the applicable current exchange rate.
• Crow99 reserves the right to request proof of ownership of the payment method used before processing any deposit.

Withdrawal

Withdrawals from your crow99 account are typically processed within less than 5 minutes for most payment methods. However, in certain cases requiring additional security checks, processing may take up to 24 business hours.

• Minimum withdrawal: RM30 per transaction.
• Withdrawals must be made to the same account or wallet used for the deposit method.
• Crow99 reserves the right to place a hold on withdrawals for KYC verification or security investigation purposes when necessary.
• No withdrawal fees are charged by crow99 — however, your bank or payment provider may apply their own charges.

04 Game Rules

All games available on the crow99 platform — including video slots, fish shooting games, bingo, sports betting, and Live Casino — are subject to their respective specific rules, which can be found in the help section of each game.

Game Fairness

Crow99 uses Random Number Generator (RNG) technology that has been verified and audited by internationally accredited independent bodies. This ensures that every game outcome is entirely random and cannot be predicted or manipulated by any party, including crow99 itself.

Prohibited Conduct

The following are strictly prohibited on the crow99 platform and may result in account closure and forfeiture of balance:

• Use of automation software, bots, or third-party tools to play.
• Player collusion to manipulate game outcomes.
• Exploitation of technical vulnerabilities or software bugs on the platform.
• Any form of fraud, hacking, or attempts to manipulate the system.
• Money laundering through gaming activities on the platform.

Crow99 continuously monitors gaming activity and reserves the right to take immediate action, including account freezing and reporting to the relevant authorities, should any suspicious activity be detected.

05 Bonuses and Promotions

Crow99 offers a variety of bonuses and promotions to its members from time to time. All bonuses and promotions are subject to the specific terms stated in each respective offer.

General Bonus Terms

• Every bonus has a wagering requirement that must be met before a withdrawal can be made.
• Bonuses are only eligible for one account, one device, one IP address, and one payment method per user.
• Attempting to obtain bonuses using multiple accounts or other fraudulent means will result in bonus cancellation and possible account closure.
• Crow99 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.
• In any dispute relating to bonuses, crow99's decision is final.

Wagering Limit During Bonus Use

While a bonus balance is active in your account, the maximum wagering limit per round or bet is as stated in the relevant bonus terms. Wins obtained through wagering that exceeds the set limit may not be counted and could be voided.

06 Data Privacy and Security

Crow99 takes the protection of all users' personal data seriously. The collection, use, and storage of your personal data is carried out in accordance with Privacy Policy crow99, which forms part of these Terms.

Data Collection

Crow99 collects data necessary to provide platform services, process financial transactions, verify user identity, and comply with applicable legal requirements. Your data will not be sold to third parties for marketing purposes without your explicit consent.

Encryption and Security

All data transmitted between your device and crow99 servers is protected with 256-bit SSL encryption. Our internal access control system ensures that only authorised personnel can access user data, and all such access is logged and audited regularly.

07 Responsible Gaming

Crow99 is fully committed to responsible gaming practices. We believe that gambling should be a form of entertainment only — not a source of income or a solution to financial problems.

Self-Control Tools

The crow99 platform provides the following self-control tools, accessible directly through your account settings:

• Deposit Limit — Set daily, weekly, or monthly deposit limits according to your means.
• Loss Limit — Limit the maximum amount you can lose within a period you set yourself.
• Play Time Limit — Control how many hours per day you are active on the platform.
• Temporary Break — Take a break from the platform for 24 hours, 7 days, or 30 days.
• Self-Exclusion — Permanently close your account if you feel the need to do so.

For more information on responsible gaming, please visit the Responsible Gaming ours.

08 Account Closure and Restrictions

Crow99 reserves the right to suspend, restrict, or close any user's account at any time and without prior notice if:

• User has violated any provision of these Terms.
• Suspicious or potentially fraudulent activity has been detected on the account.
• User found to be operating multiple accounts.
• User has provided false or misleading registration information.
• Account used for illegal activities including money laundering.
• Upon request by the relevant authorities.

Account Closure Upon User Request

You may close your crow99 account at any time by contacting our customer support team via live chat. Prior to closure, ensure all pending withdrawals have been settled. Any valid balance remaining in your account will be returned to you once the required review process is completed.

09 Liability Limit

Crow99 makes every effort to ensure the platform operates without interruption at all times. However, crow99 cannot guarantee that the service will always be available without technical disruptions, scheduled maintenance, or unforeseen circumstances.

To the extent permitted by applicable law, crow99 shall not be liable for:

• Any financial losses arising from technical disruptions or platform maintenance for which prior notice was given.
• Losses arising from the user's own negligence in safeguarding their account.
• Indirect, consequential, or punitive losses under any circumstances.
• Damage or losses caused by factors beyond crow99's control, including natural disasters, third-party cyberattacks, or internet infrastructure disruptions.

10 Amendment of Terms

Crow99 reserves the right to amend, modify, or update these Terms and Conditions at any time at its sole discretion. Any material changes will be communicated to users via in-platform notifications or email to their registered address at least seven (7) days before the changes take effect, except in emergency situations requiring immediate action.

Continued use of the crow99 platform after the effective date of any amendment to the Terms is considered full acceptance of those changes. If you disagree with any amendment made, you must stop using the platform and close your account before the changes take effect.

The latest version of these Terms and Conditions is always available on this page. The most recent update date will always be displayed at the top of the document for your reference.