Crow99 takes our responsibility to protect every user's personal information seriously. This Privacy Policy clearly explains how we collect, use, store, and protect your data in accordance with data protection laws in force in Malaysia.
Every data handling decision at crow99 is guided by these six core principles — ensuring your privacy is consistently protected.
All data transmitted between your device and crow99 servers is protected by 256-bit SSL encryption. Sensitive data such as passwords and payment information is stored in encrypted format and cannot be read by any unauthorized party.
Access to user personal data within the crow99 system is strictly limited to staff who require it to perform their duties. All access is logged and regularly audited by our internal security team.
Crow99 only collects data that is strictly necessary to provide platform services. We do not collect excessive or irrelevant data. Each type of data collected has a clear purpose as stated in this policy.
Crow99 has never and will never sell users' personal data to any third party for marketing or commercial purposes. Your data belongs to you — we use it solely for the purposes stated in this policy.
You have the full right to access, correct, download, or delete your personal data stored by crow99. Requests relating to your privacy rights will be processed within the timeframe required by applicable law.
All data handling practices at crow99 fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and other applicable legislation. We ensure our platform operations remain aligned with current legal requirements at all times.
This Privacy Policy describes how crow99 ("we", "Platform") handles personal information. It applies to all users who access the crow99 website, mobile app, and services. By using our platform, you agree to the collection and use of information as described in this policy.
Crow99 collects various types of information from users to enable the platform to operate safely, efficiently, and in compliance with legal requirements. The following are the categories of information we collect:
During the account registration process, we collect information such as your full name, date of birth, identification card number (MyKad), email address, and mobile phone number. This information is required to verify your identity, confirm that you meet the platform's minimum age requirement, and comply with mandatory identity verification (KYC) requirements.
To process deposit and withdrawal transactions, we collect information related to your payment method, including bank account numbers (in masked format), account holder names, and digital wallet details such as Touch 'n Go eWallet, GrabPay, or Boost that you use. We do not store credit or debit card numbers directly — all transactions are processed through licensed payment processors that comply with PCI-DSS standards.
When you use the crow99 platform, our system automatically records technical information such as your IP address, device type, operating system, web browser type, mobile app version, and session data including login time, logout time, and active session duration. This information is essential for account security and detecting suspicious activity.
Crow99 records all gaming activity on your account, including the types of games played, betting amounts, game outcomes, bonuses used, and overall transaction history. This data is used to process win payments, resolve any disputes, and comply with platform audit requirements.
| Data Categories | Example Information | Primary Purpose |
|---|---|---|
| Personal Identity | Name, date of birth, MyKad, email | Account verification & KYC |
| Financial Information | Bank accounts, digital wallets | Processing deposits & withdrawals |
| Technical Data | IP address, device type, browser | Security & Fraud Detection |
| Gaming Activity | Betting history, wins | Payment processing & audits |
| Communication Data | Live chat logs, support emails | Customer support & records |
All data collected by crow99 is used exclusively for the purposes stated below. We do not use your data for any other purpose without obtaining your consent first.
The primary purpose of your data usage is to provide and manage crow99 platform services in full — including identity verification during login, processing financial transactions, managing account balances, calculating and paying out wins, and handling all aspects of your gaming experience on the platform.
Crow99 uses your technical data and account activity to monitor and detect any suspicious activity, unauthorized access attempts, multiple account usage, or any form of fraud that may threaten the integrity of the platform or the security of your own account. This includes automated detection systems that operate around the clock.
As a responsibly operated platform, crow99 is required to retain transaction records and user information for specified periods in accordance with applicable laws in Malaysia. Your data may also be used to comply with any reporting requirements to the relevant authorities where mandated by law.
Aggregated, non-personally identifiable usage data is used by the crow99 technical team to analyze platform performance, identify areas for improvement, and develop better new features to enhance your user experience.
Crow99 uses the email address and phone number you registered to send important account-related notifications such as transaction confirmations, security alerts, changes to Terms and Conditions, and promotional information if you have given consent to receive it.
Crow99 implements a comprehensive range of technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.
Crow99 user personal data is stored in secure data centers. Where cross-border data transfers are required for operational purposes, crow99 ensures that protection equivalent to Malaysia's data protection standards is fully maintained.
While crow99 takes all reasonable steps to protect your data, no system in the world can guarantee 100% absolute security. You also play an important role by keeping your password and account login credentials secure.
Crow99 does not sell, rent, or trade users' personal data to any third party. However, in the following limited situations, information sharing may occur:
Crow99 partners with carefully selected third-party service providers to support platform operations — including licensed payment processors, cloud service providers, identity verification companies, and gaming technology providers. All third parties are contractually bound to protect your data and use it only for the specified purposes.
Crow99 may disclose user information to competent authorities when required by Malaysian law, a valid court order, or in investigations related to financial crime activities such as money laundering.
In situations where there is a serious threat to the security of the platform or other users — such as large-scale fraud or coordinated cyberattacks — crow99 reserves the right to share necessary information with relevant parties for protection purposes.
If crow99 is involved in any corporate restructuring, merger, or acquisition, user data may be transferred as part of the business assets. Users will be notified in advance of any changes to the ownership or handling of their data.
Crow99 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly.
You can manage or delete cookies at any time through your web browser settings. Please note that disabling essential cookies may affect the functionality and security of your experience on the crow99 platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and crow99's internal policies, you have the following rights regarding your personal data:
To exercise any of the above rights, please contact the crow99 support team via in-platform live chat or email us at [email protected]. We will process your request within 30 working days or sooner where possible.
Some data deletion requests may not be fully fulfilled if the data is required to meet crow99's legal obligations, resolve pending disputes, or enforce valid agreements between you and crow99.
Crow99 retains users' personal data only for as long as necessary for the purposes stated in this policy, or as required by applicable law.
Once the specified retention period has elapsed and there is no legal requirement for further storage, crow99 will delete or anonymize your personal data in a secure and irreversible manner in accordance with established data deletion procedures.
Crow99 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in data handling practices, new legal requirements, or improvements to our platform services.
All material changes to this Privacy Policy will be communicated to all registered users via in-platform notifications or email to your registered address, at least seven (7) days before the changes take effect.
The "Last Updated" date shown at the top of this page reflects the most recent date this Privacy Policy was reviewed. We recommend revisiting this page periodically to stay informed of the latest version in effect.
Continued use of the crow99 platform after the effective date of any amendment to this Privacy Policy constitutes full acceptance of those changes.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how crow99 handles your personal data, our team is ready to assist you at any time.
Crow99 is committed to responding to all privacy-related inquiries within three (3) business days and resolve data requests within 30 working days from the date of receipt of the complete request.
This Privacy Policy is to be read together with Terms and Conditions crow99, which also forms part of your overall agreement with our platform. Should any conflict arise between these documents, this Privacy Policy shall apply specifically to matters relating to privacy and data protection.
Here are answers to questions frequently asked by crow99 users regarding data protection and privacy.